Customs Policy

Many countries have customs exemption limits, under which parcels pass through customs freely. But these exemption limits vary greatly accross countries. Some countries don't have any exemption at all. It's buyer's responsibility to know about his/her country's policy.

Parcels over the exemption limit will need to go through formal customs process. 

(NOTE: 22 EUR LIMIT NO LONGER APPLY FOR EUROPEAN UNION. NOW, EVEN THE SMALLEST CARGOES ARE SUBJECT TO CUSTOMS PROCESSING.)

Over the exemption limit, you may be asked to provide documents (invoice, payment proof etc.) and need to pay associated import fees (including taxes and other customs charges).

Customs procedures and costs differ from one country to other. There's no fixed import fee that we can incorporate into our prices.

Therefore, our prices do not cover any import taxes and customs costs, and buyers are responsible for responding to customs authority and paying fees, if any, when they receive their parcel. 

Import fees may also involve customs brokerage fees. DHL has a brokerage service and will charge a brokerage fee in countries where customs processing is required. You may contact DHL to learn about fees before ordering from us.